Terms of service

General Information

These Terms and Conditions ("Terms") govern the use of the Evo Tile & Stone (Aust) website and the purchase of any products from Evo Tile & Stone (Aust) ABN 80 657 764 335 ("Company," "we," "our"). By using this website or placing an order, you agree to these Terms.

Products

Evo Tile & Stone offers a wide range of high-quality tiles and stone products, including indoor and outdoor tiles, pool tiles, pavers, cobbles, cladding, natural stone, marble, porcelain, and ceramic tiles. Please note that natural stone products may exhibit variations in colour, veining, and texture, which are inherent and natural characteristics of these materials. Custom orders are available upon request and are subject to specific terms and conditions. Please contact us directly for more information.

Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include taxes. Accepted payment methods include Mastercard, Amex, Visa, PayPal, and Afterpay. We also accept payments over the phone and via bank transfer if required. Contact us on (02) 9949 5354.We take reasonable care to ensure that all product descriptions, pricing and other information displayed on our website are accurate. However, from time to time, pricing, product information or availability may be displayed incorrectly due to human error, technical issues, supplier price changes, data entry errors or other circumstances.

Prices are subject to change without notice, but confirmed orders will be honoured at the agreed price.

Orders and Delivery

The Company will use reasonable efforts to deliver goods by the date and to the address specified by the purchaser. However, delays may occur due to circumstances beyond our control. Such delays do not entitle the purchaser to cancel the order or terminate these Terms. Shipping costs are automatically calculated at checkout based on the weight, size, and delivery location of the order.

If the purchaser fails to take delivery at the agreed time and location, a restocking fee of 25% of the total order value may apply, along with any associated redelivery or handling charges.

Order Acceptance & Pricing Errors

Placing an order through our website constitutes an offer by you to purchase the products at the price displayed at the time of ordering.

An automated order confirmation, payment confirmation or receipt confirms that we have received your order. It does not necessarily constitute acceptance of your order.

All orders are subject to review and acceptance by Evo Tile & Stone before fulfilment or dispatch.

If we discover that a product has been incorrectly priced, including where the displayed price is substantially below the correct selling price due to a typographical, technical, administrative or data entry error, we reserve the right, to the extent permitted by law, to correct the error and not accept or to cancel the affected order before dispatch.

If payment has already been processed, we will contact you as soon as reasonably possible and provide you with the option to:

Proceed with the purchase at the corrected price.
Cancel the affected item or order and receive a full refund of any amount paid for the affected product.

We will not charge you the corrected price without your agreement.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Co.

Risk

All Goods delivered are at the Buyer’s risk immediately upon delivery. Evo Tile & Stone shall not be liable for any loss, damage or deterioration to the Goods arising out of, or in connection with, their carriage.

Direct Loss

Notwithstanding any other provision of this Sales Order, Evo Tile & Stone shall not be liable for any loss or damage suffered by the Buyer arising from, caused by, or contributed to by any delay in delivery caused by Evo Tile & Stone’s carrier. Furthermore, Evo Tile & Stone shall not be liable for any special, incidental, direct, indirect, or consequential loss or damage incurred by the Buyer as a result of the foregoing.

Inspect Your Tiles

Verify: The finish, colour, size, and pattern of the tiles match your order.
Count: The quantity of the tiles matches your order.
Check: All boxes are labelled with the same shade and colour.
Inspect: All tiles for defects or damage.

Shortages and Deficiencies

Any shortage, damage, or breakages must be notified in writing with pictures of the damaged product within 48 hours of delivery. Claims cannot be recognised after goods have been installed. Please email either hello@evotile.com.au or call us on (02) 9949 5354.

Returns and Exchanges

Returns or exchanges are accepted within 30 days of delivery or collection, subject to the following conditions:

Return shipping must be arranged and paid for by the customer.
Goods must be returned in the original packaging, undamaged, and in a saleable condition.
Returns will not be accepted if the product has been installed or used.
To be eligible for a return, you must be a full-paying customer. If you did not purchase the product, you are not eligible for a refund.
A receipt or proof of purchase is required.

Evo Tile & Stone will not accept the following exchanges or returns:

Discontinued tiles
Sale items
Commercial stock
If the same batch is not available
Products less than 3m²
Special or indent orders
Change of mind cancellation
After goods are installed
Boxes are opened
For reasons related to variations in colour, texture, shading, pitting, veining, etc.

Order Cancellation

Cancellation requests must be made promptly. Orders that have already been dispatched or customised cannot be cancelled. A cancellation fee may apply to cover administrative and handling costs.

Warranty

Evo Tile & Stone provides a warranty on products against defects in material or workmanship as per manufacturer terms. Natural variations in stone and other materials are not considered defects. Customers are strongly advised to inspect goods for colour, size, batch, and quality prior to installation. Once tiles have been installed, they are deemed accepted, and no claims will be considered.

We recommend that customers provide as much detail as possible about the goods and any issues encountered, as this information will be used to assess warranty claims. If required by law, the Company will repair or replace goods. Beyond this, all warranties, whether express or implied, are limited to the maximum extent permitted by law.

Warranty does not cover:

Improper installation or handling
Use of the product for purposes other than intended
Damage caused by third-party transport, trades, or environmental factors

Warranty terms for other products such as tapware, lighting, and accessories can be found on their respective product pages. Please refer to each product listing for specific coverage and conditions.

Privacy Policy

We respect your privacy and do not sell, share, or pass on your personal details to third parties. For further details, please refer to our Privacy Policy.

Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes acceptance of the updated Terms.