FAQ – Evo Tile & Stone

Frequently Asked Questions

Ordering & Payments

Ordering online is simple:

1. Add your items to cart

2. Proceed to checkout

3. Receive an order confirmation email

4. We’ll arrange delivery and keep you updated every step of the way

We accept Mastercard, Visa, Amex, PayPal, and Afterpay. Bank transfer and phone payments are also available, call (02) 9949 5354 to arrange.

If your order hasn’t been dispatched or customised, we may be able to cancel it. Please contact us as soon as possible. A cancellation fee may apply for administrative or handling costs.

Yes, we’re happy to match pricing on eligible products from other tile retailers. Contact us with the product and competitor information, and we’ll do our best to match it.

Samples & Tile Selection

Yes, you can order 5 samples for $15. This is a great way to see colours and finishes in your space before committing to a full order.

Absolutely. For larger or full-size samples, please contact us directly. Additional shipping fees may apply.

Sample orders typically arrive within 5–7 business days, depending on your location.

We’re happy to help. Book a free design consultation online or in-store and get tailored advice for your project.

If you’ve seen something you like elsewhere or on social media, let us know we may stock it or have something similar.

Delivery & Shipping

Shipping costs are automatically calculated at checkout based on the size, weight, and destination of your order.

If you’re located in the Sydney Metro area, you’ll receive free delivery on orders over $1500. This will apply automatically during checkout.

Once your order is placed, our team will contact you to confirm a delivery date that works for you. Smaller orders often arrive in a few days; larger pallet deliveries may take up to 14 business days depending on your location.

Tiles are typically delivered to the kerbside using specialised vehicles such as tail-lift trucks or forklifts. Please ensure the delivery site is accessible for this type of equipment.

Yes, pickup is available for smaller orders from our showroom in Seaforth. Contact us to arrange your collection in advance.

We can hold your order for up to 4–6 weeks at no extra charge, once full payment is received. After this period, storage fees of approximately $15 per pallet per week may apply.

We’ll do our best to help. Call us on (02) 9949 5354 or email hello@evotile.com.au to check availability and express options.

If an item is out of stock or low in availability, we’ll note it on the product page. For urgent or large orders, feel free to contact us to confirm stock before purchasing.

Returns, Exchanges & Breakages

You can exchange eligible tile products within 30 days of receiving your order.

● In original, sealed packaging

● Unused and not laid, installed, or fixed to any surface

● In the same condition you received them

● Accompanied by a receipt or proof of purchase

Please note:

● A 25% restocking fee applies to all change-of-mind tile exchanges.

● Return shipping costs (including the original delivery fee and the cost to return the item) are the responsibility of the customer.

● Custom orders and sale items are not eligible for exchange

Please refer to our full Terms and Conditions for complete details.

Please notify us within 48 hours of delivery. Send photos and your order number to hello@evotile.com.au or call (02) 9949 5354, and we’ll take care of it promptly.

Design Appointments & Advice

Yes, we offer free design consultations in-store, online, or in-home (within 30 km of Seaforth). Book a time that suits you via our Design Appointment page.

That’s exactly what our design team is here for. We’ll help you discover your style, explore inspiration, and guide you toward the right tile choices for your space.